In today’s challenging times of global pandemic, there is an urgent need for soft skills, which are a good complement to technical skills in ensuring the success of your business.
In fact, researchers have been wondering why some people with a very high IQ are sometimes surpassed in business by those with a lower IQ. Theorists began to look for another “intelligence” quotient that could help people succeed and, in the 90s, it was claimed that a high EQ level was the required trait.
According to a survey in an insurance company on EQ and IQ performance, people with a higher EQ outweighed the success of those with a high IQ, resulting in a higher salary, as employees with a higher EQ managed to build stronger customer and partner bonds compared with employees with a higher IQ.
Emotional intelligence is the ability to perceive, understand, use and manage your own emotions, as well as the emotions of the others. Managing emotions is tightly linked with our higher cognitive processes and the harmonious flow and interaction of the emotional and rational parts of the brain, which guide us throughout our lives and dictate our behaviour in any given situation.3
In the past, emotions and intelligence were .
