BACKGROUND I travelled from London Heathrow to Austin, Texas, in early June to celebrate the recent launch of Virgin's new route.
The Austin route launched on May 25 and marks Virgin Atlantic's first new route to the US since 2017. It is currently a fourtimes-weekly service operated by a B787 Dreamliner aircraft, configured with 31 Upper Class, 35 Premium and 192 economy seats. There are plans to increase this to daily from spring 2023.
VS231 departs London Heathrow at 1135, arriving into Austin-Bergstrom International at 1605. The return flight departs Austin at 1805, arriving into London at 0900 the following day. This is a review of the outbound daytime flight, though I have included notes about the return night flight too.
Given the recent airport chaos, I arrived at Heathrow Terminal 3 at 0900, two-and-a-half hours early. I used the Upper Class section in Zone
