SATYA NADELLA The Man Who Brought Back Microsoft’s Lost Charm

One of Nadella’s first moves as Microsoft’s third designated CEO was to encourage every one of the company’s senior managers to go through author Marshall Rosenberg’s Nonviolent Communication, a book on how to communicate and work successfully using empathy and understanding rather than rivalry and criticism.

What were the reasons behind Microsoft’s downward spiral?

Any business which fails to grasp its spirit or essence, finds itself struggling and stalling. The company will be struggling since there is a lack of understanding about the customers it supports and the distinct service it provides. When they lack a shared vision or relevant aspirations, this leads to uncertainty within the ranks