A fraction too much friction?

t was in September last year that NextDC shared details about how it was taking security operations at its data centre beyond the bounds of pure physical security, while also emphasising its desire to ensure a frictionless customer experience (CX). It’s funny how semantics can change in such a short space of time. Prior to February this year, when COVID-19 struck, a frictionless experience for most facilities was all about making the CX easier, faster and better – without compromising security. For NextDC, this meant using Genetec Security Center to manage access control, video surveillance as well as all