“Are there really that many young blonde women who want to hook up with a septuagenarian?”

Working through the pandemic has convinced many of my clients that remote support is a great option. Repairers have also adapted their methods, especially a skill that is seldom discussed: the art of ignoring things that the client definitely didn’t want anyone to see.

The most common example would be a client demonstrating a browser quirk, where one innocent keystroke displays their recent history. Via the magic of remote, I can quickly redirect with chat about fascinating icons in the taskbar while triggering incognito mode so we can both move on.

Last November, I didn’t have the barrier of remote software when I was unblocking a customer’s email client. My solution to his problem is no technical marvel – all that was needed to get things running was a decent internet connection – but even with awful broadband, email blockages are more Outlook Express circa 2004. The problem was a staggering amount of messages from a charming website called which, I was surprised to discover, is not an on-demand tobacconist but a “social platform