The old adage goes ‘the customer is always right’ but most people in the service industry will tell you that’s often not the case.
Following two years of lockdowns, restrictions, and mandates, cafés are trying to get back in the swing of things, but many are facing another problem: customer aggression.
Working in the foodservice industry, customer aggression is something you expect to sometimes deal with. However, it seems that COVID-19 has escalated the number and seriousness of incidents that café workers are experiencing.
We’ve been lucky at Wolff Coffee Roasters to have not seen too many instances of customer aggression over COVID-19, but speaking with many other business owners, it’s become clear it’s a growing problem.
Despite it never being acceptable behaviour, there may be a few
