For years, most of the service calls my company received were cable TV-related. And it didn’t matter if the customer’s TV screen read “No Signal,” there was no sound, image quality was poor, or they couldn’t change channels or access the program guide, all issues were usually fixed with one simple action: rebooting the cable box.
Nowadays, the service calls we get usually involve issues with a home’s network.
“My Wi-Fi is slow.” “I can’t connect to the internet.” And the biggie: “I can’t get Netflix to play.” (“I can’t get
