Diversions
Aug 06, 2021
5 minutes
NOTES & QUERIES
Hang on! Why must we play the waiting game?
Why do companies always experience higher-than-normal call volumes?
It’s a euphemism for bluntly asking you to endlessly wait, brought about by staff cuts.
David Catchlove Newport, NSW, Australia
• It is an excuse for: “We don’t have enough folks to answer your call. And hope you go away.”
Martin Lodge San Diego, California, US
• It really ought to be an offence for a company to make itself de facto uncontactable by its customers. Why doesn’t consumer law cover this?
Blanny via theguardian.com
Jane’s plain speaking
Are there any universal home truths?
Ask Jane Austen.
Robert Morgan Gt Missenden, England, UK
• It is a universal human truth
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