How Chatbots Disruption

Smart algorithm-powered interfaces conversing via text or audio are becoming more and more popular. The recent surge in chatbots has led to their prominence in several industries, including retail, entertainment, social networks, finance, and healthcare. Chatbots are particularly widespread in customer services; they could help perform all the repetitive and lower-level activities of a representative.

A chatbot uses machine learning algorithms with an NLP (natural language processing) layer built-in to communicate like humans with users via text or audio. Healthcare providers, doctors, and medical assistants are now leveraging these artificial intelligence solutions to streamline patient care and reduce unnecessary expenses. There have been various cases where a digital personal assistant or a chatbot has helped patients with their