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    HELP STATION

    Jul 26, 2021 6 minutes

    PC won’t stay off

    I’ve built around 30 PCs over the past 20 years but have never seen this before. I recently built a new PC with Windows 10 Pro and all updates installed. My build: Gigabyte x570 PRO WIFI, Ryzen 5 5600X, 32GB RAM, 2TB MP600 NVMe SSD, RTX 3070 graphics, and EVGA BR600W PSU.

    If I click “Start > Power > Shut down” the computer simply restarts. I’ve searched online, tried everything in Windows, including turning Fast Boot off, but nothing works. The only way to switch off my PC is to hold the power button for a few seconds for a forced shutdown. Obviously, I’d really like to resolve this problem and be able to do a Windows shutdown the normal way. Any help would be great.

    Joel Briere

    Joel had already anticipated our first suggestion – making sure the automatic restart option is disabled when Windows blue-screens – so we next asked him to check Event Viewer for any potential

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