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  • The Guardian

    Rude customers are a drag – but can we small business owners do more? | Gene Marks

    Jul 25, 2021 3 minutes

    We’ve been reading about the airline industry’s troubles with unruly passengers. Most of these problems are due to frustrations with wearing masks. But unfortunately, it’s not just the airlines that are experiencing rude customers. Small businesses around the country are also having this problem, and it has nothing to do with masks.

    Christopher Morales, who owns the Golden Crown Panaderia, a bakery and sandwich shop in Albuquerque, New Mexico, has seen a significant rise in unruly customer behavior this year.

    “One of my employees was ripped into by a customer about us not taking phone call orders and with.

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