Best of the financial columnists
Scam victims need better protection
James Coney
The Sunday Times
Few have heard of the Lending Standards Board (LSB), but it is “actually quite important”, says James Coney. It oversees a code of conduct on how banks deal with complaints about fraud; a code which recognises that scams can be sophisticated and states that “unless a customer has done something wrong they must get a refund”. The LSB is “packed with fair-minded, qualified people”, so why is it so “utterly, tragically useless”? Banks routinely refuse
