Regulations are forcing banks to put you first

THERE has been a major shift among the major retail banks in adopting a more customer-centric culture and big improvements in how they treat and service you. However, the banks are still failing consumers through poor service from call centres and not doing more to assist those whose accounts have been hacked by fraudsters.

This was revealed in a press briefing this week by the Financial Sector Conduct Authority (FSCA), which only relatively recently has taken on the task of