One last thing…
It was one of those panicky phone calls, the sort that happens when something has gone sideways. Bob couldn’t get his stuff to work. He was incoherent with anger and frustration, which didn’t help get to the bottom of the issue, but once he stopped sobbing, it became very clear that Something Was Not Right.
He was trying to get to the photographs held in his Adobe account in Lightroom, and “nothing worked”. This was during the recent outage from Adobe’s authentication servers, which
