THE FUTURE OF INDIAN RETAIL

For several years, Kishore Biyani, the 59-year-old founder and CEO of the Future Group, would just brush aside the idea that e-commerce was any kind of threat to India’s traditional brick-and-mortar retail business. Credited with pioneering organised retail in the country, he was a firm believer in the Indian shopper’s preference for the touch-and-feel experience of physical shopping. For years, Biyani seemed to be right, at least going by the scenes at his Big Bazaar stores, where people jostled for space on mega sale days. A three-decade veteran in modern retail, Biyani kept expanding