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Shark-infested software

n response to Graham Serretta's heartfelt letter about software (, 14 March) I believe that businesses are rather like sharks. It is said that to avoid suffocation a Great White must keep swimming. In a similar way, a business must continually devour money. I remember an economics article that argued that Adobe was a ‘basket case', because its products were now so good, they did everything that their customers could possibly want. So how, the magazine asked, could Adobe possibly attract new customers, or even get any existing customers to buy an