WELCOME !

Welcome to our annual Owner Satisfaction Awards. Whether you are planning to buy a new or a pre-owned motorhome in 2020, the results of our survey make essential reading.

Over the next few pages, you’ll discover the most satisfying motorhomes to own, and the dealers offering the highest levels of customer service.

You’ll also learn which base vehicles are most highly rated by ’van owners, and which are the most common faults you should watch out for.

Of course, one person’s view is always worth hearing, but the opinions of thousands of owners are impossible to ignore. Throughout last year, readers of Practical Motorhome and members of The Camping and Caravanning Club have contributed their buying and owning experiences to the survey. In total, we received some 2307 full responses.

Such a significant sample size lends real weight and credibility to the results. These aren’t the opinions of a handful of people, but a representative portion of Britain’s motorhome owners. When that many customers are speaking, you can be sure that the manufacturers and dealers will hear.

Thanks to everyone who expressed their opinions – completing the survey is certainly not the work of a moment. Questions cover every aspect of the purchase and ownership experiences.

The motorhome is rated across numerous categories, including value for money, fit and finish, the lounge/dining area, kitchen and washroom. The electrics, water heater, payload and the availability of parts are all scored.

Further questions focus on