POSTBAG

SECONDHAND HEADACHES

We recently purchased a 2017 Crusader Excalibur Prince caravan from a private seller. The van is less than two years old and has only done 3,000kms. When we got the van home, we discovered that a gasket on the window shade was coming adrift, and more worryingly, having read the article on testing the breakaway system in the May edition, the BrakeSafe system was not functioning properly.

Believing that these would be legitimate items that would be covered under the two-year warranty, we emailed the original dealer that sold the van in Queensland to ask how we could proceed with a warranty repair with a local