The Atlantic

Why the Restoration Hardware Catalog Won’t Die

The surprising persistence of the mail-order business
Source: Giacomo Bagnara

When you enter the RH (formerly Restoration Hardware) megastore in New York City’s Meatpacking District, you might think it’s a place to buy furniture. Technically it is, with tens of thousands of square feet filled with dining-room sets and king-size beds and couches, upholstered in shades of gray and beige and beiger, and accessorized with plush rugs and metal-armed lamps. Or maybe you’ll mistake it for a hotel lobby, with its high ceilings, ample seating, and smiling concierge.

But on either side of the store’s broad central path, you’ll see its true spiritual, if not practical, purpose: as a temple to the high-end furniture chain’s infamous “source books.” On twin circular tables large enough for an extended family’s Thanksgiving dinner (yours for $7,995 each), eight different editions sit in neat stacks and offer inspiration tailored to ski chalets, beach getaways, or nurseries for rich babies, depending on the tome. Bathed in golden light from enormous $12,000 chandeliers, the gods of direct-mail marketing beckon enticingly from their “carbonized split bamboo” altars.

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