Overcrowding tops list of CrossCountry franchise issues

IN last month’s comment, The RM asked what changes and improvements passengers would want to see in the next CrossCountry franchise. There were many responses, with most requests for longer trains, more seats, improved catering and the scrapping of reservations at 10 minutes’ notice. Here is a selection of letters:

Business group identifies 10 problem areas with franchise

I ENJOYED the good and wide-ranging feature about the CrossCountry franchise in the August RM, but let's not force passengers off CrossCountry to solve the fares problem.

At Sheffield Chamber of Commerce & Industry we recently submitted our response as the station is CrossCountry’s fifth largest by passenger numbers.

Here are our 10 key areas of concern:

1. The franchise suffers overcrowding in many areas, in particular on the core