The Marshall Project

Your Loved One Dies. The Prison Leaves a Voicemail.

Policies for notifying families about inmate deaths vary by state. Some say the process is often inhumane.

Early one morning in April 2016, Linda Reza was at work at a fabric sample factory in Ontario, California, when she got a call from an unknown number. She wasn’t supposed to use her phone at work, so she slipped out to the bathroom to check her voicemail.

“Yes, hello, this message is for Linda Reza, stepmother of inmate Rocha, Erika, here at California Institution for Women,” said the caller, who identified himself as a lieutenant at the Chino, California, prison. “It is imperative that you contact the facility as soon as possible. We have some information relative to your stepdaughter’s demise.” Before hanging up, the man added, “We’re deeply sorry ma’am ... you have our extended sympathy for your loss.”

Reza was floored; this was the first she had heard about her stepdaughter’s death. Crying and in shock, she dialed the number back. The lieutenant answered, and told her that guards had found Rocha

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