Giving Effective Feedback (HBR 20-Minute Manager Series)
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About this ebook
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
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Reviews for Giving Effective Feedback (HBR 20-Minute Manager Series)
12 ratings1 review
- Rating: 5 out of 5 stars5/5Gives a great overview of giving effective feedback. Provides several excellent real world examples of the types of feedback from multiple hierarchical structures. Peer to peer, manager to direct and also how to give constructive feedback to your manager are just some of the examples in this book that will have you chewing on these concepts long after you have finished reading. Very practical and hands on.
Book preview
Giving Effective Feedback (HBR 20-Minute Manager Series) - Harvard Business Review
Giving Effective Feedback
Get up to speed fast on essential business skills. Whether you’re looking for a crash course or a brief refresher, you’ll find just what you need in HBR’s 20-Minute Manager series—foundational reading for ambitious professionals and aspiring executives. Each book is a concise, practical primer, so you’ll have time to brush up on a variety of key management topics.
Advice you can quickly read and apply, from the most trusted source in business.
Titles include:
Creating Business Plans
Delegating Work
Finance Basics
Getting Work Done
Giving Effective Feedback
Managing Projects
Managing Time
Managing Up
Presentations
Running Meetings
Giving Effective Feedback
Check in regularly
Handle tough conversations
Bring out the best
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For details and discount information for both print and ebook formats, contact booksales@harvardbusiness.org, tel. 800-988-0886, or www.hbr.org/bulksales.
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Library of Congress Cataloging-in-Publication Data
Giving effective feedback : foster positive change, influence behavior, strengthen relationships.
pages cm. — (20-minute manager series) Includes index.
ISBN 978-1-62527-542-4 (alk. paper)
1. Communication in personnel management. 2. Interpersonal communication. 3. Communication in management. 4. Supervision of employees. 5. Problem employees. 6. Feedback (Psychology)
HF5549.5.C6G577 2014
658.3'125—dc23
2014021082
ISBN: 9781625275424
eISBN: 9781625275479
Preview
As you interact with your colleagues, direct reports, and others within your organization, are you sharing feedback with them? Communicating in the right way with others about their actions can reinforce positive behavior and move them toward more productive courses of action—outcomes that benefit everyone. This book walks you through the basics of giving effective, results-oriented feedback so that it can become an integral part of how you work with others. You’ll learn to:
• Recognize opportunities for giving feedback.
• Choose the best time and topics for discussion.
• Establish a rapport with others while giving them feedback.
• Ensure that your comments are valued.
• Prevent and manage volatile feedback situations.
• Create a work climate that encourages performance discussions.
Contents
Why Feedback Matters
What makes feedback effective?
Overcome your fear of giving feedback
Choosing When to Give Feedback
Identify the right situations
Time the feedback
Conducting a Feedback Discussion
Plan the interaction
Initiate the exchange
Engage in dialogue
Developing an Action Plan
Specify