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Steven Gilbert
Experience has taught Steven Gilbert that there is much more to ambulance related complaints and investigations than just individual cases. He says that all the data from each indi...view moreExperience has taught Steven Gilbert that there is much more to ambulance related complaints and investigations than just individual cases. He says that all the data from each individual case must be entered into a secure Investigative Unit managed database. Applicable database reports, most of which fall into one or more of forty-six various categories are required so that all issues can be continually monitored and acted upon.
For over 30 years Steven Gilbert conducted and/or managed thousands of emergency ambulance investigations for the NYC Emergency Medical Service (EMS) and then for the NYC Fire Department after EMS and the fire department merged together. He became director of the investigative unit in the mid 1980’s and he remained in that capacity until 2011 when he retired.
In 2011 he wrote his first book on this subject, “Conducting Emergency Ambulance Investigations” which contains a wealth of relevant information for any ambulance investigator, EMS investigative unit director, or anyone interested in EMS investigations for any reason.view less
Books by Steven Gilbert
Analysis of Ambulance Complaints: Databasing, Statistical Reporting, and More